Neueserie.net is an independent design project space initiated in 2017 by Nicola Chemotti and Elena Meneghini.

For inquiries and collaborations please contact info@neueserie.net


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Layout:
Nicola Chemotti
Elena Meneghini
Ilaria Roglieri

Coding:

Ilaria Roglieri





Terms & conditions

Please read these terms and conditions carefully before using neueserie.net. This website is owned and operated by Nicola Chemotti and Elena Meneghini VAT reg No: IT10050270965. Please If you have any questions don´t hesitate to contact us at info@neueserie.net and we will get back to you as soon as possible.



Payment

All prices are in EURO and for practical reasons we use Paypal as payment method. Customers will be transferred to the Paypal site to complete the payment. If you prefer to use bank transfer please e–mail us at info@neueserie.net to ask for further information.



Shipping costs and delivery times

All orders are shipped directly from our stock in Italy within 3 working days, providing they are in stock. Shipments in Italy are processed with Poste Italiane with a tracking number. Please remember to add your contact phone number with the delivery address. After you receive shipping confirmation, please reserve for deliveries to Italy 3-4 days, deliveries to Europe 6-7 days, deliveries to US, Australia and overseas 10-15 days. However delivery time can vary and any delay on the shipping company behalf is not our responsibility.

Return policy

We truly hope you are happy with our products. We at neueserie.net take every effort to check your purchase thoroughly for any faults before sending them out to you. However we are happy to return items from our online store within 14 days of purchase. We kindly ask you to contact us immediately at info@neueserie.net if you receive a damaged or defective item. These items will be replaced with an identical item after the damaged one has arrived back to us. If the goods were damaged while shipping, please do save the goods and their original wrappings and contact us straight away. In any other cases, returns will be handled on a case-by-case basis. Paypal will fully cover shipping costs for your return, please follow their instruction here.



Appearance

Please be aware that all our products are produced by hand so colours can vary slightly from how they appear on your screen.
Our products may be washed – exclusively by gentle hand manipulation – through the use of cold water, delicate detergent or soap.

Do Not Soak
Do Not Tumble Dry
Do Not Bleach
Do Not Iron directly on the printed surface.



Personal informations and cookie policy

Personal information from our customers will at no point be passed on to any 3rd party.

To make this site work properly, we sometimes place small data files called cookies on your device.
A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

On neueserie.net we use cookies:
to remember your cart items
to remember if you have agreed (or not) to our use of cookies on this site
to collect anonymous data statistics by a third party plugin (Google Analytics)

Enabling these cookies is not strictly necessary for the website to work but it will provide you with a better browsing experience. You can delete or block these cookies, but if you do that some features of this site may not work as intended. The cookie-related information is not used to identify you personally and the pattern data is fully under our control. These cookies are not used for any purpose other than those described here.

You can control and/or delete cookies as you wish – for details, see here. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.



If you exit this section, you will have to restart the buying process.

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